375 Brown Road ·  McDade · Texas · 78650
(512) 273-2029


Growing within my employment at Northrup Grumman Information Technology by utilizing my spectrum of skills in technical communications, training, and web design to serve internal and external customers, promoting NGIT’s growth and success.


  • Technical Writing.   User documentation, manuals, training guides. Internal documentation of processes, policies and procedures. Help authoring, using Robohelp HTML, WebWorks Publisher, WinHelp, HTMLHelp, and web-based documents. Technical editing. Indexing. Research, interviewing, and authoring for whitepapers and presentations. Research of complex issues, culminating in crafting of thoroughly documented research papers.
  • Training/Course Design.   Design and presentation of a wide variety of classes, including: Basic Intro to PCs, Win3.x, WinNT/2000, Win95/98, Lotus Notes, Netscape, Internet Explorer; Basic thru Advanced classes for Corel WordPerfect, MS Word, Visio, ChemDraw, Adobe PhotoShop, Corel PhotoPaint, Macromedia Fireworks, MS Excel, MS Powerpoint, Adobe FrameMaker, and Quadralay WebWorks Publisher. Also skilled in providing 1-on-1 training at a variety of skill levels.
  • Support.   FrameMaker, WordPerfect, Word, WebWorks Publisher, WinHelp, HTMLHelp, Photoshop, Corel Draw, PhotoPaint, Visio, ChemDraw, Macromedia Fireworks, Eudora, Lotus Notes 4.5.2, Netscape, Internet Explorer, Excel, PowerPoint. Comprehensive user support/help desk background with the ability to ably assist users of all skill levels. Experienced in 3rd-tier support and supervising/mentoring 1st and 2nd tier staff.


05/07 – Present – Veteran’s Benefits Administration - Austin, Texas (contractor via Northrop Grumman IT)

01/07 – 05/07 – Veteran’s Benefits Administration - Austin, Texas (subcontractor via TEKSystems)

01/06 – 04/06 – Surgient - Austin, Texas (contractor via Synergy Services)

05/04 - 01/06 - Quickshift. Inc. - Austin, Texas (contractor via Synergy Services)

01/01 - 05/03 - Display Search - Austin, Texas

7/99 - 01/01 - - Austin, Texas

7/98 - 7/99 - Quadralay Corporation - Austin, Texas

12/97 - 7/98 - USER FRIENDLY (Contractor) - Austin, Texas

10/96 - 12/97 - ARNOLD, WHITE AND DURKEE - Austin, Texas


1/87-5/91 TEXAS A & M UNIVERSITY - College Station, Texas
Overall GPA 3.01/4.0.

6/80-5/82 TRINITY UNIVERSITY - San Antonio, Texas
Completed 100 hours towards Bachelor of Science degree in Computer Science.

8/78-5/79 TEXAS CHRISTIAN UNIVERSITY - Fort Worth, Texas
Completed 60 hours in pre-medical undergraduate studies.

Brainbench Certifications

Professional Education

Honors and Awards


Writing and Graphics Samples

References and letters of recommendation are available.

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