- Technical Writing. User
documentation, manuals, training guides. Internal documentation
of processes, policies and procedures. Help authoring, using
Robohelp HTML, WebWorks Publisher, WinHelp, HTMLHelp, and
web-based documents. Technical editing. Indexing. Research,
interviewing, and authoring for whitepapers and presentations.
Research of complex issues, culminating in crafting of
thoroughly documented research papers.
- Training/Course Design. Design and
presentation of a wide variety of classes, including: Basic Intro
to PCs, Win3.x, WinNT/2000, Win95/98, Lotus Notes, Netscape,
Internet Explorer; Basic thru Advanced classes for Corel
WordPerfect, MS Word, Visio, ChemDraw, Adobe PhotoShop, Corel
PhotoPaint, Macromedia Fireworks, MS Excel, MS Powerpoint, Adobe
FrameMaker, and Quadralay WebWorks Publisher. Also skilled in
providing 1-on-1 training at a variety of skill levels.
- Support. FrameMaker,
WordPerfect, Word, WebWorks Publisher, WinHelp, HTMLHelp,
Photoshop, Corel Draw, PhotoPaint, Visio, ChemDraw, Macromedia
Fireworks, Eudora, Lotus Notes 4.5.2, Netscape, Internet Explorer,
Excel, PowerPoint. Comprehensive user support/help desk
background with the ability to ably assist users of all skill
levels. Experienced in 3rd-tier support and supervising/mentoring
1st and 2nd tier staff.
- Web Page Design. Design and
proficient in designing original graphics for webpage use using
Macromedia Fireworks, Corel Photopaint, Adobe Photoshop, Visio and
other graphics applications. Webpages for which I created all
content, including HTML and graphics: